Terms of Service

The agreement between you and Ralspin for use of the service in the United Kingdom. These Terms do not affect your statutory rights as a consumer.

§ 01Acceptance of these terms

These Terms of Service (the "Terms") form a binding agreement between you and Fezzo Consulting LLC, a Michigan limited liability company doing business as Ralspin ("Ralspin," "we," "us"). By creating an account, subscribing, providing your phone number for SMS alerts or otherwise using the service, you agree to these Terms and our Privacy Policy. Our UK Representative may be contacted at [email protected].

§ 02Eligibility

You must be at least 18 years old to create an account and enter into these Terms as a consumer. Younger users may use the service only through a parent or legal guardian who creates and supervises the account. If you are using the service on behalf of an organisation (such as a school or multi-academy trust), you represent that you have authority to bind that organisation.

§ 03Account registration

You agree to provide accurate, current and complete information when you register and to keep that information up to date. You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us promptly at [email protected] of any unauthorised use.

§ 04Description of the service

Ralspin is a curated subscription service that surfaces information about summer schools, apprenticeships, fellowships, research placements, T Levels, certifications and youth conferences, and sends deadline-driven SMS and email reminders. We also offer 1:1 consultation sessions with strategists.

We are an information and matching service. We do not operate, sponsor, evaluate, accredit or guarantee any third-party programme listed in our database. Eligibility, admission, bursary awards, application outcomes and programme quality are determined solely by the third-party programmes and their operators. Deadlines, fees, eligibility criteria, locations and programme details are subject to change at any time by the programme operator; we make reasonable efforts to keep listings current but do not warrant their accuracy.

§ 05Subscriptions and billing

The service is offered in three subscription tiers:

• Self-Starter — £9.99 per month, billed monthly.
• Household — £14.99 per month, billed monthly, up to four student profiles.
• Institution — £299 per month per school site, billed monthly, up to 500 student profiles.

Annual prepayment is available at a 20% discount. All prices exclude VAT, which will be added at the prevailing rate where applicable. We reserve the right to change subscription fees with at least 30 days' prior notice; if you do not accept the new price, you may cancel before it takes effect.

Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price unless you cancel before the renewal date.

§ 06Your statutory consumer rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 that cannot be excluded or restricted by these Terms. In particular, digital content (which includes our service) must be: of satisfactory quality; fit for any particular purpose made known to us; and as described. If the service does not meet these standards, you may be entitled to a repair, replacement or refund. Nothing in these Terms affects those rights.

You can find more information about your statutory rights from the Citizens Advice service (citizensadvice.org.uk) or from your local Trading Standards office.

§ 07Cooling-off period (14-day right to cancel)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day after entering into this contract to cancel and receive a full refund of any fees paid.

However, by ticking the "Begin service immediately" box at sign-up (or by accessing any subscription content during the cooling-off period), you expressly request that the service begin within the 14-day period and acknowledge that, once the service has been fully supplied, you lose your right to cancel under the Regulations. If you cancel during the period after the service has begun being supplied, you will pay an amount proportional to the service supplied up to the time you notify us of cancellation, compared with full performance of the contract.

To exercise the right to cancel, notify us at [email protected] with a clear statement of cancellation. We will refund within 14 days of receiving your notice.

§ 08Cancellation after the cooling-off period

After the cooling-off period, you may cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. We do not generally offer pro-rata refunds for partial periods after the cooling-off period, except where required by your statutory rights.

§ 09SMS and PECR

By providing a mobile number and opting in to SMS alerts, you give specific consent under the Privacy and Electronic Communications Regulations 2003 ("PECR") to receive recurring text messages from Ralspin, including deadline reminders, account notices, billing notices and consultation confirmations.

Message frequency varies depending on the opportunities you follow. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message, by adjusting your settings in your account, or by emailing [email protected].

§ 10User content and conduct

You may submit content to the service, including student profile information, saved opportunities, consultation notes, survey responses and communications ("User Content"). You retain all rights in your User Content. You grant Ralspin a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify and display User Content solely as necessary to provide the service.

You agree not to: (a) use the service unlawfully; (b) interfere with or compromise the security of the service; (c) scrape or harvest data; (d) upload infringing, defamatory, obscene or harassing content; (e) impersonate any person; or (f) use the service to collect contact information about young people for any purpose other than your own household's or institution's use.

§ 11Intellectual property

The service — including the database, match engine, curated lists, written content, designs, logos, fonts (under licence) and software — is the intellectual property of Fezzo Consulting LLC and its licensors, protected by UK and international copyright, trade-mark and trade-secret laws. We grant you a limited, non-transferable, revocable licence to use the service as set out in these Terms.

§ 12Third-party content

The service contains links to programmes operated by third parties. We do not control and are not responsible for the availability, content, terms, privacy practices or fees of third-party programmes. Your interactions with third-party programmes are solely between you and the third party.

§ 13Consultation sessions

Consultation sessions are advisory in nature. Our strategists provide guidance on opportunity selection, application strategy and personal statements. Consultations do not constitute legal, financial, immigration, medical or psychological advice and should not be relied upon as such. We make no guarantee of admission, bursary, scholarship or any other application outcome. Cancellations of booked consultations within 24 hours of the scheduled time may forfeit the session credit.

§ 14Our liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (where applicable); or
• any other liability that cannot be limited or excluded by law.

Subject to the above paragraph and to your statutory rights:

• We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
• We are not liable for business losses. The service is supplied for domestic and private use; if you use it for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
• Our total cumulative liability for any other loss or damage is limited to the greater of (a) the fees you paid in the 12 months preceding the event giving rise to the claim, or (b) £100.

§ 15Your liability to us

You agree to indemnify us against any claims, damages, losses or reasonable costs (including legal fees) suffered as a result of your breach of these Terms, your use of the service for any unlawful purpose, your infringement of any third-party rights or any claim that your User Content caused damage to a third party. This does not limit your statutory rights.

§ 16Termination

We may suspend or terminate your account at any time if we reasonably believe you have materially breached these Terms or that termination is necessary to protect the service, our users or third parties. We will give you reasonable notice and an opportunity to remedy where the breach is capable of remedy. You may terminate your account at any time as described in Section 8. Sections that by their nature should survive (including Sections 11, 14, 15 and 17) will survive.

§ 17Disputes and governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction to settle any dispute, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and the laws of your home country apply to your statutory rights.

Informal resolution. Before commencing formal proceedings, please contact [email protected] so that we can attempt to resolve the dispute informally.

Online dispute resolution. If you have a complaint that we cannot resolve, you may also use the European Commission's Online Dispute Resolution platform (where available to UK consumers).

§ 18Modern Slavery Act

We are committed to preventing modern slavery and human trafficking in our operations and supply chain. We do not knowingly engage with suppliers that do not share this commitment. Where our annual turnover exceeds the threshold under section 54 of the Modern Slavery Act 2015, we will publish a Modern Slavery and Human Trafficking statement on our website.

§ 19Changes to these terms

We may update these Terms from time to time. Material changes will be communicated through the service or by email with at least 30 days' notice. If you do not agree to the changes, you may cancel before they take effect. Your continued use after the effective date constitutes acceptance.

§ 20General provisions

Entire agreement. These Terms, together with our Privacy Policy and any plan-specific order documents, constitute the entire agreement between you and Ralspin.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition or sale of assets, provided the assignee agrees to honour your rights under these Terms.

Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

§ 21Contact us